Last Updated: 08/17/2026

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​Journeys by Jacqy (“Company,” “we,” “us,” or “our”), accessible at journeysbyjacqy.com, publishes this Privacy Policy (the “Policy”) to inform visitors and customers of our practices concerning the collection, use, and protection of information provided through interactions with this website and our travel services. This Policy applies to all visitors to the website as well as all customers and potential customers of our travel services.​

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For purposes of this Policy, “User” or “you” means any person (i) accessing the Company’s website, (ii) using the services available through the Company’s website, or (iii) contacting the Company via the website’s contact form or booking tools.

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1. Personally Identifiable Information (PII) Collected

 

In the course of providing travel agency services, Users may provide certain personally identifiable information to the Company. To deliver comprehensive travel planning, booking, and support, we may collect:

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• Basic Contact Information: First and last names, mailing addresses (including zip codes), email addresses, and telephone numbers.

• Travel & Identification Information: Dates of birth, passport numbers, citizenship, TSA PreCheck / Known Traveler Numbers, and emergency contact details.

• Specialized Travel Requests: Dietary requirements, accessibility requests, or health considerations relevant to travel arrangements.

 

Depending upon the particular Service, some information is required as mandatory to complete booking requests. If a User chooses not to provide mandatory information, we may be unable to fulfill the requested travel booking or service. No personally identifiable information will be collected about a User until and unless the User voluntarily provides such information.

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2.Non-Personally Identifiable Information & Tracking Technologies

 

In the course of providing the Services, the Company may automatically collect information that does not directly identify a specific User.

 

• Technical Data: Uniform Resource Locators (“URLs”) used to access the site, browser type and version, Internet Protocol (“IP”) address, operating system, and Machine Access Control (“MAC”) address. This information is compiled to maintain service operations, evaluate website usage, and support overall platform security.

• Cookies & Analytics: Our website uses cookies, web beacons, and similar tracking technologies (including functional cookies and platform analytics hosted via Wix) to optimize user experience and analyze site traffic. You can adjust your browser settings to decline cookies; however, disabling cookies may impair website functionality or prevent access to certain features.

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3. Use of Information

 

We use collected information primarily to provide, manage, and execute travel bookings and related services, which includes sharing information with necessary travel vendors as outlined in Section 4. Additionally, we use your information to:

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• Maintain accurate client and booking records.

• Communicate itinerary updates, confirmation notices, and account details.

• Send information on travel options, promotions, or additional services offered by the Company or our travel partners.

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4. Sharing and Disclosure of Information

 

Except as otherwise stated in this Privacy Policy, the Company will not disclose, sell, trade, or lease a User’s personally identifiable information to third parties.

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4.1 Outside Agents

Many of our agency services are provided through Outside Agents. Your personal information provided for these services will be protected by and subject to Outside Agents’ privacy policy, located here: ​

outsideagents.com/privacy-policy/.

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4.2 Travel Search Engine

Our travel search engine capabilities are powered by Odysseus Solutions Inc. When using the travel search engine, your personal information is protected by and subject to Odysseus Solutions’ privacy policy and data security statements, located here: odysseussolutions.com/privacy-policy/ and here odysseussolutions.com/data-security-statement/.

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4.3 Travel Suppliers & Booking Providers

To fulfill bookings, we transmit necessary traveler information to third-party travel providers, including airlines, hotels, cruise lines, tour operators, ground transportation providers, and travel insurance carriers.

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4.4 Payment Processing

Credit card transactions and payments are handled via secure, PCI-DSS compliant third-party payment processing institutions and banking portals (including host agency platforms). The Company does not store raw credit card CVV codes on its website. We share payment information strictly as required to verify, authorize, and complete your booking transactions.

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4.5. Legal Obligations & Government Authorities

The Company may disclose PII if required by law, court order, subpoena, or government regulation. We fully cooperate with law enforcement authorities in investigating unlawful activity and reserve the right to report any activities believed in good faith to be illegal.​

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5. Security and Protection of Information

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5.1. Security Standards

The Company stores personally identifiable information using industry-recognized security controls to protect against unauthorized access, disclosure, or alteration. Data transmitted online is encrypted using secure socket layer (SSL) technology and industry standards.

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5.2. Transmission to Authorized Third Parties

When transmitting information to third parties—such as Outside Agents, Odysseus Solutions Inc., travel suppliers, credit card processors, or government authorities—the Company uses commercially reasonable encryption and security standards.

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5.3. Updating Information

Users may update or correct their personal information at any time by contacting us directly. Updates apply prospectively and cannot alter data already transmitted to third-party travel suppliers to complete past bookings.

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5.4. Security Disclaimer

No internet or wireless transmission can be guaranteed to be 100% secure. While we make reasonable commercial efforts to safeguard User information, THE COMPANY MAKES NO WARRANTIES OR GUARANTEES CONCERNING THE ABSOLUTE SECURITY OF TRANSMITTED DATA.

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6. United States State Privacy Rights (CCPA / CPRA & Other US Laws)

 

If you are a resident of California or other U.S. states with active state privacy legislation, you have specific consumer privacy rights regarding your personal information:

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• Right to Know / Access: You may request details about the categories and specific pieces of personal information we have collected about you.

• Right to Delete: You may request that we delete personal information collected from you, subject to legal and transactional retention exceptions (e.g., maintaining completed travel records).

• Right to Correct: You may request corrections to inaccurate personal information.

• No Sale or Sharing of Data: The Company does not sell your personal information, nor do we share your personal data with third parties for cross-context behavioral advertising.

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To exercise any of these rights, please contact us using the information provided below.

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7. International Users, Children's Privacy & GDPR

 

• Territorial Focus: Our website and services are directed at residents of the United States. If you access this website or utilize our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States under applicable U.S. privacy laws.

• Children's Privacy (COPPA): Our website is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 without verifiable parental or guardian consent.

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8. Changes to Policy

 

The Company shall, from time to time, update this Privacy Policy in order to better protect User data, to comply with changes in applicable law, and to meet any contractual obligations of the Company. The Company shall notify all Users of changes to this Privacy Policy – prior to the changes taking effect – via e-mail to each User’s registered e-mail address and by posting the new Privacy Policy on its website. User’s continued use of the Services after any updates to the Privacy Policy take effect shall be deemed to constitute User’s acceptance of the changes and its agreement to be bound by them.

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9. Contact Us

 

If you have questions, comments, or requests regarding this Privacy Policy or your personal information, please contact us at:

Journeys by Jacqy

Contact Form: journeysbyjacqy.com​

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